Gartner Research

Tales From the Trenches: Five BPM Pitfalls to Avoid

Published: 08 September 2011

ID: G00216983

Analyst(s): John Dixon

Summary

Gartner's interactions with organizations pursuing BPM reveal not only best practices, but many "worst practices" as well. Here, we describe five major BPM missteps, and discuss how and why these pitfalls should be avoided.

Table Of Contents
  • Overview

Analysis

  • Pitfall No. 1: Being Caught Unprepared to Demonstrate Value Delivered
    • Scenario A
    • Gartner Advice
  • Pitfall No. 2: Deploying a BPMS Without Understanding BPM as a Discipline
    • Scenario B
    • Gartner Advice
  • Pitfall No. 3: Launching a BPM Effort Based on Perceived Problems, Without Validating the Facts
    • Scenario C
    • Gartner Advice
    • Scenario D
    • Gartner Advice
  • Pitfall No. 4: Developing BPM Capabilities Without Delivering Business Value
    • Scenario E
    • Gartner Advice
  • Pitfall No. 5: Focusing on Mapping Processes Instead of Improving Processes
    • Scenario F
    • Gartner Advice

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