Gartner Research

Two Factors That Help Identify the BPM 'Sweet Spot'

Published: 09 September 2011

ID: G00216931

Analyst(s): Michele Cantara


The benefits of BPM will vary based on how often processes change and which group leads the improvement efforts. This research discusses the key tenets underpinning BPM's benefits, and describes our BPM Sweet Spot Framework for determining which BPM scenarios are likely to reap the greatest rewards.

Table Of Contents
  • Overview


  • The Three Key Tenets of BPM
    • The Nature of Business Processes and Process Change
    • How BPM-Enabling Technologies Support the Three BPM Tenets
  • The Gartner BPM Sweet Spot Framework
    • The Left Side of the Horizontal Axis: Using a Build-to-Last Mentality for Infrequent Process Change
    • The Right Side of the Horizontal Axis: Volatile Processes Foster a Build-to-Change Mentality
    • The Vertical Axis: The Role of Business Users in Business Process Change
  • Where BPM Is Most Appropriate
    • The BPM Sweet Spot
    • BPM for IT Agility
    • BPM for Standardization and Manageability
    • Where BPM Is Questionable
  • Applying Pace Layering to the BPM Sweet Spot Framework

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