Gartner Research

What Are Process Hierarchies, and How Do They Deliver Value to BPM Efforts?

Published: 19 September 2011

ID: G00217790

Analyst(s): Jim Sinur


Organizations implementing business process management programs need process hierarchies to guide their progress toward process benefits. We discuss what a process hierarchy is and how it can contribute to long-term business process improvement success.

Table Of Contents
  • Overview


  • What Is a Process Hierarchy?
    • Layers of the Hierarchy
    • Levels of the Hierarchy
    • The Stewardship of Modeling Activities at Different Levels
  • Leveraging the Process Hierarchy
    • Top-Down Leverage
    • Bottom-Up Leverage
    • Middle-Out Leverage
  • Monday Morning Actions

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