Gartner Research

Use the Six-Step Approach to Leverage SMART Objectives in ITIL Adoption

Published: 23 September 2011

ID: G00219079

Analyst(s): George Spafford , Tapati Bandopadhyay


Setting realistic and specific IT operations process improvement objectives is critical for success in ITIL adoption to improve IT service. Use the SMART -- specific, measurable, attainable, relevant and time-bound -- approach presented in this research to realize the value of ITIL.

Table Of Contents
  • Overview


  • The Six-Step Approach
  • Examples
  • Bottom Line

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