Gartner Research

Role Definition and Organizational Structure: Business Process Improvement

Published: 23 September 2011

ID: G00219408

Analyst(s): Elise Olding , Samantha Searle


A successful business process improvement program depends on whether the organization has the right roles and skills in place. This research defines the business process improvement roles and depicts three possible reporting structures.

Table Of Contents


  • Introduction
  • BPI Role Definition
    • Business Process Director — The Driver and Organizer of the BPCC
    • Business Process Consultant — The Source of Broad Experience and Expertise
    • Business Process Architect — The Bridge Role for Enterprise Architecture (EA) and BPM Continuity
    • Business Process Analyst — The Hands-On, Frontline Role
  • Additional Roles and Relationships
    • The BPI Champion, Executive Sponsor and Process Owner Roles
    • BPI Relationships
    • The Business Process Competency Center
  • Organizational Structures
    • Option 1: BP Director Reports to IT
    • Option 2: BP Director Reports to Business
    • Option 3: The Blended Model
  • Recommendations and Considerations for Roles and Organizational Structures

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