Gartner Research

Improving the Efficiency and Cost-Effectiveness of the Aftermarket Supply Chain

Published: 23 September 2011

ID: G00216078

Analyst(s): William McNeill , Marcus Blosch


Aftermarket supply chains have unique characteristics and needs from their sibling, core product supply chains. Here, we explore those differences.

Table Of Contents
  • Overview
  • Findings


  • Issue No. 1: Defining Aftermarket Services
    • Related Research
  • Issue No. 2: Lack of Visibility Into Demand
    • Related Research
  • Issue No. 3: Product Design Improvements Needed to Support Aftermarket Services
    • Related Research
  • Issue No. 4: Traditional IT Systems Were Not Originally Designed to Support Aftermarket Services
    • Related Research
  • Issue No. 5: Use of Inventory and Parts From the Core Supply Chain
    • Related Research
  • Issue No. 6: A Different Set of Relationships
    • Related Research
  • Issue No. 7: Aftermarket Services as a Profit Center

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