Gartner Research

Communications as a Service in the Cloud Services Value Chain

Published: 07 October 2011

ID: G00218896

Analyst(s): Kathie Hackler, Daniel O'Connell


The cloud services value chain changes the economics of communications services delivery, and the supplier, operations, marketing and services landscape is also changing as a result. Communications and IT move even closer together as a result of cloud enablement.

Table Of Contents
  • Overview


  • Communications as Part of the Cloud Services Value Chain
  • The Key Trends Driving Change
  • A Roundup of Cloud-Based Communications Maturity by Region
  • Future Trends
  • Major Communications as a Service Offerings and Providers in the SaaS Layer
    • Key UCaaS Technology Vendors
    • Applications Specialists
    • UCaaS Service Providers
    • Stand-Alone Communications Applications via Cloud Delivery as SaaS
    • PaaS Layer Solutions Specific to Communications Services Are Also Developing
    • PaaS for Large Enterprises
  • What You Need to Know
  • Advice

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