Gartner Research

Software as a Service in the Cloud Services Value Chain

Published: 14 October 2011

ID: G00219614

Analyst(s): Robert P. Desisto, Patrick Sullivan


When deploying software as a service, enterprises' desire for additional value drives the market for partners and participants in a cloud services value chain that surrounds the software. This research explains how providers can extend the value of SaaS offerings to increase revenue.

Table Of Contents
  • Overview


  • SaaS as Part of the CSVC
    • SaaS Market Landscape
  • The Key Trends Driving Change in the SaaS Professional Services Market
  • What We Expect Will Happen in the Future
    • SaaS Aggregator
    • SaaS Consulting and Integration Provider
    • SaaS Value-Added Solution Provider
  • Examples of SaaS Value Chain Providers and Offerings in the CSVC
    • SaaS Aggregator Role
    • SaaS Consulting and Integration Provider Role
    • SaaS Value-Added Solution Provider Role
  • What You Need to Know
  • Advice to Providers

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