Gartner Research

Emerging Technology Analysis: How Self-Service Portals for Cloud Infrastructure Services Impact the Customer Experience

Published: 21 October 2011

ID: G00217534

Analyst(s): Gregor Petri

Summary

Portals for cloud infrastructure are cornerstones of self-service, a defining concept of cloud computing, but their long-term role in delivering the promise of cloud computing may be more limited than expected. Cloud service providers should take this into account when deciding portal strategies.

Table Of Contents
  • Overview

Analysis

  • Technology Description
  • Technology Adoption
    • Drivers of Adoption
    • Inhibitors to Adoption
  • Technology Impacts
    • Impact on the Market
    • Adoption Scenarios
    • Action Plans
  • Example of a Self-Service Portal
  • References

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