Gartner Information Technology Research

Gartner Magic Quadrant for Managed Print Services, Worldwide


Although managed print services can reduce your office printing costs, do compare the competing providers carefully. Besides costs, look for reduced workloads, faster business processes, less waste and happier users.

Published: 25 October 2011

ID: G00219329

Analyst(s): Ken Weilerstein, Cecile Drew , Yulan Li

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • The Big Picture: The Commoditization Challenge
    • Hail the Middle-of-the-Road Customer
    • Implications for the 2011 Magic Quadrant
    • Implications for Customers
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Inclusion Criteria
    • Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • ARC
    • Canon
    • HP
    • Konica Minolta
    • Lexmark
    • Oce
    • Pitney Bowes
    • Ricoh
    • Toshiba
    • Xerox

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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