Gartner Research

IT Service Desk Software-as-a-Service Vendor Landscape

Published: 28 October 2011

ID: G00218314

Analyst(s): Jeffrey Brooks, Jarod Greene


The landscape of SaaS-based IT service desk solutions is evolving and expanding. Organizations must stay on top of market dynamics to succeed with SaaS deployments.

Table Of Contents
  • Overview


  • The SaaS Landscape
  • SaaS by Any Other Name
  • SaaS Pricing and Packaging
    • Packaging
    • Pricing
  • The Bottom Line

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