Gartner Research

Market Trends: SaaS in the Insurance Industry

Published: 14 November 2011

ID: G00217541

Analyst(s): Steven Leigh, Derry Finkeldey


Insurers are turning to software as a service for primarily horizontal applications to benefit from shorter implementation times and faster time to achieve benefits.

Table Of Contents
  • Overview

Trends in the Market

  • Insurers Turning to SaaS to Reduce Time to Implementation
  • Insurers Turning to SaaS to Achieve Standardization
  • New Insurance Market Models Demonstrate Cultural Shift to a Variable-Cost Model for Specific Niche Markets
  • Insurers Attracted by Lower TCO
  • Insurers Still Predominantly Choosing SaaS for Noncore Applications

Market: Subtle Shift Has Already Occurred

  • The Leading Inhibitor to SaaS Adoption Is Satisfaction
  • Keys to SaaS Adoption Are Speed to Implement and Reduced TCO Compared With On-Premises Software
  • Most Common Use Is for Horizontal Applications, but Demand for Vertical Applications Is Growing

Buyers: Business Getting Involved and Strengthens the Case for Strong Domain Expertise

Contrarian View: If They Can't Simplify and Secure

Vendors to Watch


Recommended Reading

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