Gartner Research

How Best to Move I&O From Level 3 to Levels 4 and 5 in Maturity

Published: 21 November 2011

ID: G00224997

Analyst(s): Ian Head , Tapati Bandopadhyay, Jay E. Pultz, Regina Lapierre


At Level 4 I&O maturity, IT services are defined and provided that meet most enterprise needs. At Level 5, I&O has a full strategic partnership with the business. Our research on this topic is designed to help you achieve these highest levels in the most effective and efficient manner.

Table Of Contents


  • The Dimensions and Attributes of ITSIO
  • When and How to Use This Research Set
  • What It's Like to Be at Level 3
  • Why Move to Levels 4 and 5?
  • Some Organizations Will Want to Move to Level 5
  • Bottom Line

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