Gartner Research

Who's Who in Communications-Enabled Business Process Application Developers and Consultants, 2011

Published: 23 November 2011

ID: G00218277

Analyst(s): Geoff Johnson, Sanish KB


Communications-enabled business process developers are becoming an increasingly valuable resource for enterprises integrating communications into business processes.

Table Of Contents
  • Overview


  • Introduction to CEBP
    • CEBP Defined
    • Use of Communication Vendors for Business Process Solutions
    • CEBP Maturity
    • CEBP Case Studies
    • Caution on the Nexus Between CEBP and BPM
    • The Big Picture: Various Vendors' Approaches to CEBP
    • Alerts and Notifications Vendors
    • Gartner's View of CEBP Methodology Development
    • The Role of Consultants
    • Compilation Methodology
    • How to Use This Report
  • Vendors and Partners
    • Aastra
    • Aspect
    • Avaya
    • Cisco
    • CSC
    • Genesys
    • IBM Lombardi
    • Interactive Intelligence
    • Microsoft
    • Mitel
    • NEC
    • ShoreTel
    • Siemens Enterprise Communications
    • Noteworthy Third-Party CEBP Consultants and Developers
  • Conclusion

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