Gartner Research

Competitive Landscape: Benefits Administration Business Process Outsourcing Services, Worldwide

Published: 30 November 2011

ID: G00217751

Analyst(s): Robert H. Brown, Morgan Yeates


Benefits administration is one of the largest pockets of spending within HR BPO. However, change is coming to the competitive landscape as U.S. healthcare legislation looms ahead and as technology continues to create expectations for new capabilities.

Table Of Contents
  • Overview


  • Definition of Benefits Administration BPO
  • Competitive Situation and Trends
  • Market Players
  • Market Segmentation Considerations
    • Consulting-Led Services
    • Technological Advancement and Enablement That Enhance Processes
    • Bundling of Benefits Administration BPO Services Within the Context of Comprehensive HR BPO
  • The Future of Competition
    • Technological Currency and Agility
    • More Holistic Employer Benefit Program Analysis and Employee Communication
    • Increased Scrutiny on Deep Benefits Expertise
    • Downward Pricing Pressure
  • Competitive Profiles
    • ACS, a Xerox Company
    • ADP
    • Aon Hewitt
    • Benefitfocus
    • Connextions
    • Fidelity Workplace Investing
    • Mercer
    • Towers Watson

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