Gartner Research

ITIL 2011 Service Design: Review

Published: 01 December 2011

ID: G00226675

Analyst(s): Tapati Bandopadhyay, Ian Head , George Spafford


The ITIL 2011 edition of the Service Design book brings needed clarity and structural consistency to guidance concerning the design of services, including a needed design coordination process.

Table Of Contents
  • Overview


  • What You Need to Know
  • Introduction
  • Gartner Review of ITIL 2011
  • Who Should Read This Book?
  • When Should People Pick Up This Book?
  • What Are the Most Important Changes?
  • Where Will the ITIL 2011 Service Design Changes Be Most Helpful or Applicable?
  • What Obstacles/Pitfalls Can Still Be Expected?
  • What More Would We Like to See Specific to This Book?
    • Bottom Line

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