Published: 01 December 2011
ID: G00226782
Analyst(s): Tapati Bandopadhyay, George Spafford, Ian Head
Readers have told Gartner that the original CSI book was difficult to implement. ITIL 2011 seeks to address this by reducing complexity and including more examples. Use this research to find the essential content that can make your service improvement initiatives deliver real business outcomes.
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