Gartner Research

ITIL 2011 Continual Service Improvement: Increasingly Essential

Published: 01 December 2011

ID: G00226782

Analyst(s): Tapati Bandopadhyay, George Spafford , Ian Head


Readers have told Gartner that the original CSI book was difficult to implement. ITIL 2011 seeks to address this by reducing complexity and including more examples. Use this research to find the essential content that can make your service improvement initiatives deliver real business outcomes.

Table Of Contents
  • Overview


  • What You Need to Know
  • Introduction
  • Gartner Review of ITIL 2011
  • Who Should Read This Book?
  • When Should People Pick Up This Book?
  • What Are the Most Important Changes?
  • Where Will the ITIL 2011 CSI Guidance Be Most Helpful or Applicable?
  • What Obstacles/Pitfalls Can Still Be Expected?
  • What More Would We Like to See Specific to This Book?
  • Bottom Line

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