Gartner Research

ITIL 2011 Service Transition: Effective Management of Change and Service Assets

Published: 01 December 2011

ID: G00226698

Analyst(s): Tapati Bandopadhyay , Ian Head , George Spafford

Summary

The ITIL 2011 Service Transition increases the scope of change and transition management processes. This leads to improved alignment of this book with the service life cycle approach that is fundamental to ITIL as an IT service management framework.

Table Of Contents
  • Overview

Analysis

  • What You Need to Know
  • Introduction
  • Gartner Review of ITIL 2011
  • Who Should Read This Book?
  • When Should People Pick Up This Book?
  • What Are the Most Important Changes?
  • Where Will the ITIL 2011 Service Transition Be Most Helpful or Applicable?
  • What Obstacles/Pitfalls Can Still Be Expected?
  • What More Would We Like to See Specific to This Book?
  • Bottom Line

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