Gartner Research

The Metrics and Measurability of IT Services and ITIL Processes in the Context of the Cloud

Published: 01 December 2011

ID: G00227516

Analyst(s): Tapati Bandopadhyay

Summary

Metrics and measurability are critical for IT service improvement and effective governance and process control for any I&O organization. To effectively leverage cloud options, cloud service consumers need to rethink how they define I&O measurability and metrics.

Table Of Contents
  • Overview

Analysis

  • Cloud in the Context of IT Service and I&O Process Measurability
  • The Influence of the Cloud on the Measurability of IT Services and IT Operations Processes
  • The Impact of the Cloud on IT Operations Process Measurements
  • Bottom Line

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