Gartner Research

Benchmarking Your IT Service Availability Levels

Published: 02 December 2011

ID: G00221553

Analyst(s): Donna Scott


IT service availability levels continue to increase for mission-critical applications, pointing to both business and customer expectations for uptime all the time. Since there are no industry standards, Gartner provides IT service availability metrics to aid in assessing how you are performing.

Table Of Contents
  • Overview


  • IT Service Assessment Metrics for High Availability and Continuous Operation
  • Relationship Between Availability and Other Metrics
  • Measuring Actual IT Service Availability Levels
  • Distribution of Availability Levels for Mission-Critical IT Services
  • Bottom Line

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