Gartner Research

Benchmarking Your IT Service Availability Levels

Published: 02 December 2011

ID: G00221553

Analyst(s): Donna Scott

Summary

IT service availability levels continue to increase for mission-critical applications, pointing to both business and customer expectations for uptime all the time. Since there are no industry standards, Gartner provides IT service availability metrics to aid in assessing how you are performing.

Table Of Contents
  • Overview

Analysis

  • IT Service Assessment Metrics for High Availability and Continuous Operation
  • Relationship Between Availability and Other Metrics
  • Measuring Actual IT Service Availability Levels
  • Distribution of Availability Levels for Mission-Critical IT Services
  • Bottom Line

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.