Gartner Research

IT Key Metrics Data 2012: Key Industry Measures: Banking and Financial Services Analysis: Multiyear

Published: 15 December 2011

ID: G00226810

Analyst(s): Eric Stegman , Linda Hall , Jamie Guevara


This research contains enterprise-level IT investment, cost and staffing metrics as well as business productivity ratios for the Banking and Financial Services vertical industry. Information provided was collected from global CIOs and IT Leaders between 2007 -- 2011. Identifying the drivers and pressures for both IT and the business is important to establishing a link between IT alignment and business success.

Table Of Contents
  • Overview


  • Overview
    • Research Project and Background
    • Using This Research
    • Points of Clarification
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
    • Data Variations
  • Demographics
    • Banking and Financial Services Industry Definition
  • IT Investment Measures
    • Total IT Spending/Budget Estimated at Completion:
    • IT Intensity
    • IT Spending Percent Change
    • IT Spending as a Percent of Revenue
    • Agility: Revenue Percent Change vs. IT Spending Percent Change
    • IT Spending as a Percent of Operating Expense
    • Agility: Operating Expense Percent Change vs. IT Spending Percent Change
    • IT Spending per Employee
    • IT Full-Time Equivalents as a Percent of Employees
  • Business Productivity Ratios
    • Revenue per Employee
  • IT Resource Distributions
    • IT Operational vs. Capital Spending
    • Strategic IT Spending Categories: IT Spending to Run the Business, IT Spending to Grow the Business and IT Spending to Transform the Business
    • IT Spending Distribution: Hardware, Software, Personnel, Outsourcing
    • Distribution of IT FTEs: Insourced vs. Contractor
    • Distribution of IT Resources: By Technology Domain
  • Conclusions
  • Related Research

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