Gartner Information Technology Research

Gartner Magic Quadrant for Unified Communications as a Service, North America

Summary

UCaaS is a cloud-based delivery of integrated UC capabilities spanning voice, messaging, conferencing and presence. Businesses of up to 3,000 employees are now deploying UCaaS, with expansion to larger accounts expected in 2012 as offerings from larger UCaaS suppliers mature.

Published: 07 December 2011

ID: G00219331

Analyst(s): Daniel O'Connell, Bern Elliot

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • Key Participants
    • Pricing
    • Hybrid Deployment
    • Market Definition/Description
  • Inclusion And Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • AT&T
    • BT
    • Cisco
    • Cypress Communications
    • Google
    • M5 Networks
    • Microsoft
    • PanTerra Networks
    • Siemens Enterprise Communications
    • Thinking Phone Networks
    • Verizon
    • West

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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