Gartner Research

Unsaleables, Returns and Recall Policies in Consumer Products

Published: 09 December 2011

ID: G00226969

Analyst(s): Steven Steutermann


This research summarizes unsaleables, returns and recall policies in use across the consumer products industry, and introduces downstream data as a means to reduce obsolescence rates between trading partners.

Table Of Contents
  • Overview


  • Introduction
  • Analysis
  • Summary of Research
    • Do You Have a Returns Policy?
    • Do You Have an Unsaleables Policy?
    • If Yes, Is It a Percentage Off Invoice, Managed as an Accrual or Other?
    • Is the Allowance the Same Across Your Business, or Different by Product or Category?
    • Do You Utilize a Third Party to Manage Returns? If Yes, Who?
    • Does Product Go Back to a Servicing Distribution Center or Somewhere Else?
    • Do You Use Any Supporting Technology to Manage Returns or Recalls?
    • Do You Manage Recalls Differently From Returns?
    • Is There a Formal Recall Policy?
    • What Percentage of the Purchase Cost Are Recalls Credited? What Percentage of the Purchase Cost Are Returns Credited?

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