Gartner Research

Unsaleables, Returns and Recall Policies in Consumer Products

Published: 09 December 2011

ID: G00226969

Analyst(s): Steven Steutermann

Summary

This research summarizes unsaleables, returns and recall policies in use across the consumer products industry, and introduces downstream data as a means to reduce obsolescence rates between trading partners.

Table Of Contents
  • Overview

Analysis

  • Introduction
  • Analysis
  • Summary of Research
    • Do You Have a Returns Policy?
    • Do You Have an Unsaleables Policy?
    • If Yes, Is It a Percentage Off Invoice, Managed as an Accrual or Other?
    • Is the Allowance the Same Across Your Business, or Different by Product or Category?
    • Do You Utilize a Third Party to Manage Returns? If Yes, Who?
    • Does Product Go Back to a Servicing Distribution Center or Somewhere Else?
    • Do You Use Any Supporting Technology to Manage Returns or Recalls?
    • Do You Manage Recalls Differently From Returns?
    • Is There a Formal Recall Policy?
    • What Percentage of the Purchase Cost Are Recalls Credited? What Percentage of the Purchase Cost Are Returns Credited?

Recommended Reading

©2019 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.