Gartner Research

IT Key Metrics Data 2012: Executive Summary

Published: 15 December 2011

ID: G00226792

Analyst(s): Jamie Guevara , Linda Hall , Eric Stegman


This research contains enterprise-level IT investment, cost and staffing metrics as well as business productivity ratios for 21 vertical industries. Information provided in this report was collected throughout 2011 from a global audience. This document provides an overall summary of the IT Key Metrics Data: Key Industry Measures series.

Table Of Contents
  • Overview


  • Overview
    • Research Project and Background
    • Gartner ITBudget Tool
    • Using This Research
    • Points of Clarification
    • Gartner IT Key Metrics Data Series
    • IT Key Metrics Data Source
    • Data Variations
  • Demographics
  • 2011 IT Investment Measures
    • Total IT Spending/Budget Estimated at Completion:
    • IT Intensity
    • IT Spending Percent Change, 2010 — 2011
    • IT Spending as a Percent of Revenue — 2011
    • Agility: Revenue Percent Change vs. IT Spending Percent Change, 2010 — 2011
    • IT Spending as a Percent of Operating Expense — 2011
    • Agility: Operating Expense Percent Change vs. IT Spending Percent Change, 2010 — 2011
    • IT Spending per Employee — 2011
    • IT Spending as a Percent of Revenue vs. Operating Profit — 2011
  • 2012 Outlook: A continued increase in Spending
    • IT Spending Percent Change, 2011 — 2012
    • IT Spending as a Percent of Revenue — 2012 Projected
    • IT Spending as a Percent of Operating Expense — 2012 Projected
    • IT Spend per Employee — 2012 Projected
  • IT Budget Distributions: Uncover the Facts
    • IT Operational vs. Capital Spending
    • Strategic IT Spending Categories: IT Spending to Run the Business, IT Spending to Grow the Business and IT Spending to Transform the Business
    • IT Spending Distribution: Hardware, Software, Personnel, Outsourcing — 2011
    • Distribution of IT Cost: By Technology Domain, 2007 — 2011
  • IT Portfolio Trends: Staffing
    • IT Full-Time Equivalents as a Percent of Employees
    • Distribution of IT FTEs: Insourced vs. Contractor — 2011
    • Distribution of IT Staff: By IT Function
    • Distribution of IT Staff: By Technology Domain
  • Conclusions
  • Related Research

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