Gartner Information Technology Research

Gartner Magic Quadrant for Communications Outsourcing and Professional Services


This report examines 19 vendors of IT services to support, operate and manage business communications systems and networks worldwide. Use it to find the right providers for your needs for communications-centric managed service and outsourcing relationships or project-based engagements.

Published: 15 December 2011

ID: G00225715

Analyst(s): Eric Goodness , Christine Tenneson

Table Of Contents

What You Need to Know

Magic Quadrant

  • Market Overview
    • Market Definition/Description
  • Inclusion and Exclusion Criteria
    • Added
    • Dropped
  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Leaders
  • Challengers
  • Visionaries
  • Niche Players
  • Vendor Strengths and Cautions
    • Accenture
    • AT&T
    • Atos
    • Avaya Client Services
    • BT Global Services
    • Cable&Wireless Worldwide
    • Cisco
    • CSC
    • Dimension Data
    • Getronics Workspace Alliance
    • HP
    • IBM Global Technology Services
    • NextiraOne
    • Orange Business Services
    • Siemens Enterprise Communications
    • T-Systems
    • Telefonica
    • Verizon
    • Vodafone Global Enterprise

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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