Gartner Research

Seven SLAs for Success With Managed Print Services

Published: 21 December 2011

ID: G00218691

Analyst(s): Ken Weilerstein

Summary

Managed print services promises to reduce your office print spending by 10% to 30%, lighten your support workload and boost knowledge worker productivity. Your SLAs make sure all of this actually happens, so be sure to get them right.

Table Of Contents
  • Overview

Analysis

  • Support for Your Walking Distance Policy
  • User Satisfaction
  • User Uptime
  • Rollout
  • Supplies Replenished and Replaced
  • Help Desk and Repair Service
  • Billing
  • Answers to Common Questions About MPS

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