Gartner Research

Crisis/Incident Management Defined, 2012

Published: 04 January 2012

ID: G00227603

Analyst(s): Roberta Witty


Crises are magnets for fear, uncertainty, blame and panic. A crisis/incident management plan can contain and prevent further damage and guide the decision of "if and when" recovery plans should be invoked.

Table Of Contents
  • Overview


  • Introduction
  • The Scope of a C/IM Program
  • C/IM Program Stakeholders
  • The Six Key Components of a C/IM Program
    • 1. Crisis/Incident Management Response Process Framework
    • 2. C/IM Team
    • 3. Crisis Command/Emergency Operations Center
    • 4. Crisis Communications Procedures
    • 5. BCM Program Automation
    • 6. Crisis/Incident Management Plan Exercising

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