Gartner Research

Toolkit: Red Book Template for Improved Major IT Incident Handling

Published: 06 January 2012

ID: G00228190

Analyst(s): Jeffrey Brooks , George Spafford

Summary

When a major incident occurs and multiple customers are impacted, documented guidance and procedures for escalation, communication and process are crucial to ensure that the issues are handled properly and with consistency.

Table Of Contents

About This Toolkit

Toolkit Details

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