Gartner Research

Twelve Steps to Guide You Through a Major Incident to Mitigate Business Impact

Published: 06 January 2012

ID: G00224985

Analyst(s): George Spafford , Jeffrey Brooks


When your organization has its next major incident, will you be prepared to respond appropriately? Using this step-by-step guide will ensure that you have a documented set of procedures to guide you through a stressful issue.

Table Of Contents
  • Overview


  • Defining a Major Incident
  • Where to Start: Preliminary Steps
  • What to Do
  • Bottom Line

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