Gartner Research

To Upgrade or Not to Upgrade: The Big ERP, SCM, CRM Question

Published: 12 January 2012

ID: G00228711

Analyst(s): Pat Phelan

Summary

To upgrade or not to upgrade is the question business application managers are asking about ERP, supply chain management and CRM. This research defines four key factors to consider when determining when and how to upgrade aging business applications.

Table Of Contents
  • Overview

Analysis

  • How to Determine Whether Upgrading Is the Right Move
  • The Value of the Upgrade to Business Users
  • How the Upgrade Supports IT's Application Strategy
  • How the Upgrade Reduces Risk in the Application Portfolio
  • Factors That Affect Timing

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