Gartner Research

Creating an IT Governance Team for Your IT Service Desk

Published: 18 January 2012

ID: G00228574

Analyst(s): Jarod Greene , Jeffrey Brooks

Summary

Create an IT governance team for the IT service desk to determine objectives and what critical success factors should be aligned to the business and the service desk.

Table Of Contents
  • Overview

Analysis

  • Who Defines Value
  • IT Governance: Sounds Scary
  • Who Makes Up the IT Governance Team for the IT Service Desk
  • Meeting Frequency
  • The End Result
  • Bottom Line

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