The 2012 CIO Survey and current business conditions suggest a need to raise enterprise effectiveness quickly, efficiently and flexibly. CIOs are using technology as an “amplifier” to cut internal distortions and strengthen market signals, feedback and the customer experience.
- Business priorities pull CIOs in multiple directions
- Strengthen the customer experience
- Eliminate internal distortions
- Build an enterprise amplifier
Business priorities Pull CIOS in Multiple Directions
- Customers are what connect business strategies across the enterprise
- Case Study: UL — Advancing the enterprise by advancing technology rather than IT
- CIO IT budgets reflect global economic conditions
- Case Study: Tokio Marine & Nichido Fire Insurance — Business transformation improves the response to a devastating tsunami
- Government CIOs are concerned with cost, alignment and control
- Case Study: GovtAgencyCo — Reducing costs and creating a platform for growth via the cloud
- CIOs face significant barriers to formulating a broader definition of technology
- Amplification: An analogy for how technology creates value for the enterprise
Strengthen the customer experience
- Apply technologies that amplify the customer experience and the enterprise
- Focus on amplifying the customer experience
- Case Study: Classified Ventures — Applying technology to drive growth
- Mobility is a technology priority over the next three years
- Social media, essential for customer engagement, is at a tipping point
- Case Study: Queensland Police Service — Harnessing social media’s power to improve transparency and community relations
- Externally oriented technologies strengthen the customer experience and enterprise signals
Eliminate internal distortions
- CIO strategies are tuning up for transformation
- Case Study: Banco Bilbao Vizcaya Argentaria — Approaching cloud services strategically to simplify platforms and processes while enhancing productivity
- Amplify the right internal connections
- Amplify the support functions that influence enterprise and IT performance
- Case Study: Welspun Group — Transforming IT at the pace of business transformation
- Sustain improvements by enhancing management capability
- Case Study: Corporate Express — Business process transformation moves IT from back-office operations to the front lines of growth
- Eliminating internal distortions amplifies enterprise effectiveness
Build an enterprise amplifier
- Build an effective amplifier by building effective IT
- Amplifying IT starts with amplifying the IT strategy
- Case Study: Tata Motors — Leading through IT strategy
- CIOs must resolve the skills crisis in their IT organizations
- Improved IT and enterprise effectiveness amplifies the CIO’s role
- Case Study: London Organising Committee of the Olympic and Paralympic Games — Being a transformational CIO
- Guide IT’s amplification with the correct set of metrics
- Build an enterprise amplifier
Appendix: Additional data, demographics
- Gartner Executive Programs reports
- Core research
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