Gartner Research

Mobile Device Management Evaluation Criteria

Published: 27 January 2012

ID: G00217549

Analyst(s): Michael Disabato


Mobile device management (MDM) solutions help enterprises manage smartphones and tablets by providing centralized, multivendor device management that results in lower risk and improved cost of ownership. Although the MDM market is fragmented with point solutions, it is evolving toward broader solutions that will eventually support application, security, policy, device and service management. This assessment prioritizes and explains the most important MDM features that enterprises need to consider.

Table Of Contents

Summary of Findings


  • Enterprise Dynamics
  • Changing Employee Expectations
  • Individually Liable Devices
  • IT Consumerization
  • Managed Diversity
  • Organizational Changes
  • Shifting Security Paradigm
  • Problem Statement
  • Report Scope
  • Future Trends
    • Market Consolidation
    • Mobile Platform Evolution
    • Endpoint Virtualization
  • Evaluation Criteria
    • Device Diversity
    • Policy Enforcement
    • Security and Compliance
    • Containerization
    • Inventory Management
    • Software Distribution
    • Administration and Reporting
    • IT Service Management
    • Network Service Management
    • Integration
    • Delivery Model
    • Additional Considerations
  • Evaluation Criteria Summary

Gartner Definitions

  • Use the Evaluation Criteria as a Starting Point
  • Avoid Analysis Paralysis
  • Create Policies Before Selecting an MDM Solution
  • Evaluate Vendor Viability
  • Pilot Test Realistic Use Cases
  • Take a Strategic View of Endpoint Management
  • Get Used to Managing Mobile Diversity
  • Develop an Exit Strategy

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