Gartner Research

Outsourcing Trends, 2011-2012: Take Advantage of Globalization

Published: 03 February 2012

ID: G00228489

Analyst(s): Ian Marriott , Frances Karamouzis

Summary

This research is part of the "Gartner on Outsourcing, 2011-2012" spotlight. Buyers of outsourcing services can use this research to incorporate the impacts of geographic trends, risks and opportunities in their sourcing strategy, management and governance.

Table Of Contents
  • Overview
  • Impacts

Analysis

  • Key Challenges and Trends in 2011
    • More Organizations Are Expanding Into New Markets
    • Enterprises Are Developing Growth Strategies Despite Economic Constraints
    • Global Delivery Models Must Achieve Cost Reduction and Business Value
    • Globalization and Risk Are Intertwined
  • Outlook for 2012
  • Impact: Organizations Face More Country-Level Risks as They Expand Into New Emerging and Growth Markets
  • Impact: Comprehensive Global Sourcing Strategies Are Key to Enabling Sourcing Managers to Expand Their Businesses Into New Markets
  • Impact: Increased Use of Globally Delivered Services Requires Sourcing Managers to Assess Global Delivery Models (GDMs)

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