Published: 08 February 2012
With the IT service desk responsible for about 50% of the business users' perception of the IT organization, developing a mature IT service desk and corresponding incident management process is vital to creating a true business partnership.
Included in Full Research
- The Dimensions and Attributes of ITSIO
- When and How to Use This Research Set
- What It's Like to Be at Level 1
- Why Move to Level 2?
- Why Move to Level 3?
- Why Move to Level 4?
- Why Move to Level 5
- The Journey from Level 1 to Level 5
- Bottom Line