Gartner Research

ITScore for Business Continuity Management, 2012

Published: 08 February 2012

ID: G00222072

Analyst(s): Roberta Witty , John Morency


A natural disaster or other serious business-disrupting event is not a question of "if," but rather "when," for most enterprises. All enterprises must periodically assess and improve the maturity of their BCM programs to ensure that current and future operational needs are addressed.

Table Of Contents
  • Overview


  • An Introduction to the ITScore Approach to BCM Maturity
  • Directions for Use
  • Overview of Maturity Levels
  • Dimensions and Key Indicators of BCM Maturity
    • Dimensions
    • Four Key Indicators
  • Level 1: Initial
    • Characteristics
    • Recommended Actions for Improvement
  • Level 2: Developing
    • Characteristics
    • Recommended Actions for Improvement
  • Level 3: Defined
    • Characteristics
    • Recommended Actions for Improvement
  • Level 4: Managed
    • Characteristics
    • Recommended Actions for Improvement
  • Level 5: Optimizing
    • Characteristics
    • Recommended Actions for Improvement
  • Scoring Defaults
    • Level 1 Scoring Defaults
    • Level 2 Scoring Defaults
    • Level 3 Scoring Defaults
    • Level 4 Scoring Defaults
    • Level 5 Scoring Defaults

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