Gartner Research

Leverage ITIL 2011 to Build Process Capabilities for Effective Management of Cloud-Based IT Services

Published: 14 February 2012

ID: G00227518

Analyst(s): Tapati Bandopadhyay

Summary

Many I&O organizations, while evaluating cloud-based IT services, are making ad hoc, siloed decisions without considering the internal process readiness required for effective management of the cloud. ITIL 2011 can be utilized to build capabilities for effective cloud-based IT service management.

Table Of Contents
  • Overview

Analysis

  • Leverage ITIL 2011 to Cultivate the Desired Process Capabilities in I&O Teams
    • Step 1. Leverage the Cloud Examples in ITIL 2011
    • Step 2. Follow the Service Life Cycle View That's Fundamental to ITIL
    • Step 3. Utilize the ITIL 2011 Service Strategy Section
  • Example ITIL 2011 Processes to Build I&O Capabilities to Effectively Leverage the Cloud
    • Sample Story Card
  • Bottom Line

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