Gartner Research

User Survey Analysis: SAP Application Maintenance Challenges, 2011

Published: 22 February 2012

ID: G00230942

Analyst(s): Derek Prior, Michael Dornan


SAP companies with complex system landscapes and large databases need to improve their change management processes to stay on top of the growing complexity of Support Package and Enhancement Package maintenance.

Table Of Contents
  • Overview

Survey Objective

Data Insights

  • Introduction
  • Survey Respondent Profile
  • SAP Support Package Maintenance
  • SAP Support Package Quality
  • SAP Support Package Project Frequency, Duration and Downtime
  • SAP EHP Project Frequency, Duration and Downtime


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