Gartner Research

Bank Cash Management and Trade Service Investments Lack a Customer Focus

Published: 06 March 2012

ID: G00231455

Analyst(s): Douglas McKibben, Mary Knox


A Sibos survey shows banks' priorities for cash management investments continue to focus on products and market growth, while customers struggle with service quality and processes. This relegates banks to competing on price and scale.

Table Of Contents
  • Overview


  • Banks Are Not Aligning Investments in Cash Management and Trade Services With Customers' Requirements
    • Implications
  • Improving Cash Management and Trade Service Processes Ranks Low Among Bank Priorities, Putting Banks in a Position of Competing on Price and Scale
    • Implications
  • Bank Cash Management Initiatives
    • Cash Management
    • Customer Integration
    • Implications
  • What Providers Should Do

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