Gartner Research

Outsourcing Advisory: Roles and Responsibilities in the Contract Negotiation Phase

Published: 13 March 2012

ID: G00230897

Analyst(s): William Maurer , Gilbert van der Heiden


The IT services sourcing life cycle includes: (1) building a sourcing strategy; (2) evaluating and selecting providers; (3) negotiating contracts; and (4) managing and governing IT service providers. This research helps CIOs and sourcing executives plan for the third phase of the cycle.

Table Of Contents

What You Need to Know


  • Context
  • Analysis
  • Assign Key Roles When Building a Team to Execute the Contract Negotiation Phase
  • Map Roles to Competencies and Related Sourcing Strategy Activities
  • Execute Key Activities Related to Each Competency to Achieve Benefits
  • Prepare to Form a Winning Contract Negotiation Team
  • Key Facts

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