Gartner Research

The 2012 PC Remote Support Market Landscape

Published: 19 March 2012

ID: G00231589

Analyst(s): Terrence Cosgrove , Jeffrey Brooks


Organizations are showing renewed interest in PC remote control tools to improve support for mobile users. Organizations should understand the vendor landscape and key evaluation criteria to make an informed purchasing decision.

Table Of Contents


  • Support for Mobile and Unmanaged Computers
  • Mobile Device Support
  • Security
  • Evaluation Criteria
  • Pricing: From Named User to Concurrent

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