Gartner Research

How Best to Advance in IT Operations Metrics From Level 1 to Level 5 in ITScore for Infrastructure and Operations

Published: 21 March 2012

ID: G00232666

Analyst(s): Tapati Bandopadhyay, Jeffrey Brooks


Metric definitions and measurement practices are crucial to I&O. Gartner's ITScore for I&O assesses metrics maturity in people, process and business management areas, as well as technology-related dimensions. To raise ITSIO maturity, I&O organizations must improve their metrics-related practices.

Table Of Contents


  • The Dimensions and Attributes of the ITSIO
  • When and How to Use This Research Set
  • Why Improve Your I&O Metrics Maturity
    • Why Move From Level 1 to Level 2?
    • Why Move From Level 2 to Level 3?
    • Why Move From Level 3 to Level 4?
    • Why Move From Level 4 to Level 5?
  • The Journey From Level 1 to Level 5
  • Bottom Line

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