Gartner Research

Five Ways to Manage IT Service Transitions to Cloud, Leveraging ITIL Processes and ITOM Tools

Published: 21 March 2012

ID: G00231164

Analyst(s): Tapati Bandopadhyay


IT service transitions to the cloud should factor in the processes, people and business management aspects of I&O, beyond only technology considerations. Use this research to benefit from new and enhanced processes in ITIL 2011 to support your cloud transitions.

Table Of Contents


  • ITSM Challenges for IT Services Transitioning to the Cloud
  • How ITIL 2011 Can Help Manage These ITSM Challenges
  • Five Ways to Leverage ITIL Processes and IT Operations Management (ITOM) Tools for Managing your IT Service Transitions to Cloud
    • Establish and Integrate Change, Configuration and Release Management Processes
    • Define Strategy Management of IT Services and BRM Processes (ITIL 2011 Service Strategy: New/Redefined Processes)
    • Leverage the Design Coordination Process (ITIL 2011 SD: New Process)
    • Establish TPS: A New Process in ITIL 2011 ST
    • Leverage ITOM Tools
  • Bottom Line

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