Gartner Research

Characteristics of IT Asset Management Maturity

Published: 28 March 2012

ID: G00227267

Analyst(s): Patricia Adams


IT organizations should use the IT asset management process maturity guidelines to assess status and plot a strategy for sequential improvement by investing in people, business management, processes and technology. We provide specific characteristics of ITAM programs at higher levels of maturity.

Table Of Contents


  • Building the Business Case for ITAM Initiatives
  • Characteristics of a Proactive ITAM Environment Level 3
  • Characteristics of a Service-Aligned ITAM Environment Level 4
  • Characteristics of a Business Partner ITAM Environment Level 5
  • Summary

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