Gartner Research

Gartner Magic Quadrant for Telecom Expense Management


For many organizations, using a TEM provider is the only cost-effective way to get the program management capabilities they need to control spending on telecom services. TEM providers also supply governance capabilities to help manage device diversity and the shift to bring-your-own-device schemes.

Published: 29 March 2012

ID: G00225714

Analyst(s): Eric Goodness , Phillip Redman

Table Of Contents

Market Definition/Description

Magic Quadrant

  • Vendor Strengths and Cautions
    • Accenture
    • Anatole
    • Asentinel
    • Avotus
    • Consotel
    • CSC
    • Dimension Data
    • Econocom
    • Ezwim
    • IBM
    • MDSL
    • Memobox
    • Movero
    • Orange Business Services
    • Pinnacle
    • Symphony Teleca
    • Tangoe
    • Telefonica Multinational Solutions
    • Telesoft
    • TNX
    • Veramark Technologies
    • Vodafone Global Enterprise
    • WidePoint/Avalon Global Solutions
  • Vendors Added or Dropped
    • Added
    • Dropped

Inclusion and Exclusion Criteria

  • Evaluation Criteria
    • Ability to Execute
    • Completeness of Vision
  • Quadrant Descriptions
    • Leaders
    • Challengers
    • Visionaries
    • Niche Players


Market Overview

Recommended Reading

  • Ability to Execute
  • Completeness of Vision

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