Gartner Research

EQM Hubs Unite Quality Management IT Systems Across the Value Chain

Published: 29 March 2012

ID: G00231227

Analyst(s): Simon Jacobson

Summary

Enterprise quality management hubs provide a common architecture that spans full product life cycles and many nodes of the value network. For true business benefit, manufacturers must ensure that the criteria for product user value are tightly controlled in operations excellence initiatives.

Table Of Contents

Analysis

  • Three Factors Driving the Need for EQM Hubs
    • Factor No. 1: Quality Is a Value Chain Capability
    • Factor No. 2: Increasing Network Complexity Requires a Multitier View of Quality
    • Factor No. 3: No Single Dominant Application Exists for Enterprise Quality
  • EQM Hubs Provide a Common Architecture
  • Components of an EQM Hub
  • Output and Benefits of an EQM Hub
    • Creation of a Bill of Compliance Representing Quality-Specific Master Data
    • Standardized Processes
    • Quality Risk Mitigation
    • Early Warning and Pattern Analysis
    • Integrated Performance Management and Intelligence
  • Operationalizing Quality With an EQM Hub
  • Conclusion

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