Gartner Research

Market Definitions: Enterprise Communications Markets

Published: 29 March 2012

ID: G00230320

Analyst(s): Lisa Unden-Farboud , Gregor Petri , Eric Goodness , Daniel O'Connell


This report captures the terminology and definitions for enterprise network services, communications outsourcing and professional services, data center services, Web hosting and cloud infrastructure as a service, and cloud communications application services.

Table Of Contents

What You Need to Know


  • Approach



High-Level Definitions and Segmentation

  • Enterprise Network Services
    • ENS Forecasting Methodology
    • ENS Metrics
    • ENS High-Level Definitions
    • ENS Geographic Segmentation
  • Communications Outsourcing and Professional Services
    • COPS Forecasting Methodology
    • COPS Metrics
    • COPS High-Level Definitions
    • IT Services Detailed Definitions
    • COPS Geographic Segmentation
  • Data Center Services
    • Data Center Services Forecasting Methodology
    • Data Center Services Metrics
    • Data Center Services High-Level Definitions
    • Data Center Services Geographic Segmentation
  • Cloud Communications Application Services
    • Cloud Communications Application Services Forecasting Methodology
    • Cloud Communications Application Services Metrics
    • Cloud Communications Application Services High-Level Definitions
    • Cloud Communications Application Services Geographic Segmentation
  • Expanded Coverage Areas Definitions
    • Managed Mobility Services
    • Telecom Expense Management

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