Gartner Research

Cloud Business Services: A Closer Look at BPaaS

Published: 02 April 2012

ID: G00229304

Analyst(s): Frances Karamouzis

Summary

Gartner expects the continued emergence of all kinds of new cloud business service offerings. Here, we take a closer look at the business-process-as-a-service model to help business unit leaders and sourcing managers address the challenge of formulating their sourcing strategies.

Table Of Contents

What You Need to Know

Analysis

  • BPaaS Adoption and Context
  • Why Take a Closer Look at BPaaS? What's in It for You?
  • Implications
    • Market Dynamics
    • Consumerization

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