Gartner Research

Cloud Business Services: A Closer Look at BPaaS

Published: 02 April 2012

ID: G00229304

Analyst(s): Frances Karamouzis


Gartner expects the continued emergence of all kinds of new cloud business service offerings. Here, we take a closer look at the business-process-as-a-service model to help business unit leaders and sourcing managers address the challenge of formulating their sourcing strategies.

Table Of Contents

What You Need to Know


  • BPaaS Adoption and Context
  • Why Take a Closer Look at BPaaS? What's in It for You?
  • Implications
    • Market Dynamics
    • Consumerization

Recommended Reading

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Purchase this Document

To purchase this document, you will need to register or sign in above

Become a client

Learn how to access this content as a Gartner client.