Gartner Research

MRO Supply Chains: Definitions and Research

Published: 18 April 2012

ID: G00226984

Analyst(s): William McNeill , Ray Barger Jr, Leif Eriksen


Supply chain organizations responsible for MRO supply chains face unique challenges, which are as daunting as those faced by their peers responsible for product supply chains. Gartner has a body of research to help clients manage their MRO supply chains more effectively.

Table Of Contents


  • The MRO Supply Chain Model: A Common, Multi-Industry Framework
  • Processes and Players — Definitions
    • Asset Owner
    • Asset Operator
    • Equipment OEM
    • Service Provider
  • Asset Life Cycle Phases
    • Installation/Commissioning
    • Operations/Sustaining
  • Gartner's MRO Supply Chain Research
    • Enterprise Asset Management and Asset Performance Management
    • Field Service (Service Provider View)
    • Operations Intelligence and IT/OT Convergence
    • Sourcing and Procurement
    • Industry-Specific

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