Gartner Research

ERP Support: The Role of the Business Process Analyst

Published: 27 April 2012

ID: G00233641

Analyst(s): Pat Phelan


One part of ERP and business application support is analyzing change, whether triggered by the business or the IT department. Enterprises are using the business process analyst role to ensure that applications and business processes continue to meet users' needs.

Table Of Contents


  • Typical BPA Responsibilities
  • Where the BPA Resides
  • BPA Reporting Structure

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